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COLOCATION SERVICES – UK

Our UK Based secure data centers are the ideal space for collocating your IT infrastructure. Whether you have a single server or require multiple rack units or even entire racks, we can give you a host of tailor made solutions. We also offers a range of additional managed services from initial migration through the lifetime support services. Our technical teams having more than 15 years of relevant experience makes sure that whether its a new service or a shift to our location, the transition is smooth without any issues. All our data centers are purpose built facilities, benefiting from multiple Tier 1 carriers and peering links to multiple exchanges with diverse power feeds and backup solutions. Above all our services are backed by our 99.9% Uptime Commitment so you know you can expect super-reliable performance. Still have some questions? Just ask our 24/7/365 Support Team. Always available to help. Colocation server hosting at theemailshop.co.uk allows you to focus on the core business of yours while let the professionals take care of your servers and IT equipment in a secured 24/7 monitored center, while lowering the overhead costs to minimum.

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Colocation FAQs

About Server Colocation UK

Our servers are located in our own data center which is located in Derby, United Kingdom.
The data center is fully owned and managed by Data center plus, giving us the flexibility to work with our customers requirements and provide unrivaled levels of support.

Our data center is located next to Mansfield Road, Derby, UK. We are very accessible.
Our address is: Suite 18, Parker House, Mansfield Road, Derby, DE21 4SZ

Tour of our data center facilities is reserved for customers who are looking for colocation services with Data center plus.
If you would like to visit the data center, we must receive at least 24 hours notice.
You will also require to bring a form of ID in the form of a passport or driving license. We cannot allow anyone into the data center failing these requirements.

If you would like to place an order please contact us directly.
You can contact our sales team directly on 0800 861 1101 or emailing info@servercolocation.uk.
If you are an existing customer, log in to the site and simply check out after selecting your new service and proceed to payment options. The details of your new service will be added to your account portal.
If you are placing an order that is an upgrade to your existing one, get in touch with your account manager or raise a support ticket at info@servercolocation.uk.

Support

If you are experiencing issues with your server, we recommend that the first you do is to raise a support ticket with our support team.
This can be done by sending an email to info@servercolocation.uk.
Alternatively, if the matter is time sensitive, feel free to give us a call on 0800 861 1101 and select the option for Support.
We have a 30 minute SLA response time to any ticket raised.

Remote hands cover requests made within office hours.
Our Remote Hands service covers assistance with the following items:
– Server reboots
– CDROM connect/disconnect
– Cable checks and moving network cables.
– Checking/relaying diagnostics information back to the customer.
If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.

Support for hardware failure is 24/7/365 on our Managed Servers.
Most failed hardware components can be replaced within 1 hour (during office hours and subject to parts being in stock.
Office Hours: 08:30 – 18:00

Emergency support work

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